Privacy Policy

1. Introduction

Enduro CRM ("Enduro," "we," "our," or "us") respects your privacy and is committed to protecting personal data and information processed through our platform.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use Enduro's website, software platform, and related services (collectively, the "Services").

Contact:

info@endurocrm.com

2. Scope of This Policy

This Privacy Policy applies to:

• Users of the Enduro platform
• Visitors to Enduro websites
• Customers and business contacts
• Individuals whose data may be processed through Enduro's CRM, communication, or AI services

This policy does not apply to third-party platforms or services integrated with Enduro.

3. Information We Collect

3.1 Account and Business Information

• Name
• Email address
• Company information
• Billing details
• User account credentials
• Subscription and usage information

3.2 Prospect and CRM Data

Users may upload or access prospect and contact information including:

• Business contact details
• Company profiles
• Communication records
• Sales pipeline and engagement data

3.3 Communication and Call Data

If calling features are enabled, Enduro may process:

• Call logs and metadata
• Call recordings (if activated)
• Call transcripts
• Communication notes and outcomes

3.4 AI and Automation Data

Enduro may process user data to:

• Generate automation workflows
• Provide prospect prioritization
• Generate summaries or communication recommendations
• Improve platform intelligence and performance

3.5 Technical and Usage Data

We automatically collect technical information such as:

• Device type
• IP address
• Browser information
• Usage logs
• Platform interaction data
• Performance and diagnostic data

4. How We Use Information

Enduro uses collected information to:

• Provide and maintain Services
• Enable CRM, prospecting, and communication workflows
• Facilitate outbound and inbound commercial activation
• Process call recordings and transcription services
• Provide AI automation and workflow intelligence
• Process payments and subscriptions
• Provide customer support
• Improve platform functionality
• Maintain system security and fraud prevention
• Comply with legal obligations

5. Data Security

Enduro implements commercially reasonable technical and organizational safeguards designed to protect data from unauthorized access, loss or misuse, disclosure or alteration. However, no system can guarantee absolute security.

6. User Rights

Depending on applicable law, individuals may have rights to:

• Access personal data
• Correct inaccurate information
• Request deletion of data
• Restrict processing
• Request data portability
• Object to certain processing activities

Requests may be submitted to: info@endurocrm.com

7. Contact Information

For privacy-related inquiries or data requests, contact:

Enduro CRM

Email: info@endurocrm.com